Retrun And Refund Policy

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You receive the wrong item.
  • The product is missing parts or accessories.
  • The item is unused, unopened, and in its original packaging with all labels intact.

Products that have been used, damaged by the customer, or returned without original packaging may not be eligible for a return.

2. Non-Returnable Products

The following products cannot be returned or exchanged unless they are damaged or incorrect upon delivery:

  • Personal Care Products
  • Skin Care & Beauty Products
  • Food & Grocery Items
  • Food Grains
  • Health & Wellness Supplements
  • Opened or Used Products
  • Gift Cards
  • Clearance or Sale Items

3. Damaged or Incorrect Products

     If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

     To process your request, please provide:

  • Your Order ID
  • Photos or videos of the product
  • Photos of the outer packaging (if damaged)

     After verification, we will arrange a replacement or issue a refund.

4. Return Process

    To initiate a return:

  1. Contact our customer support team.
  2. Share your Order ID and reason for the return.
  3. Wait for return approval.
  4. Pack the product securely in its original packaging.
  5. Hand the package to our courier partner or ship it as instructed.

    Returns sent without prior approval may not be accepted.

5. Refund Policy

    Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

     If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, the refund will be transferred to your registered bank account or UPI ID.

    Processing time may vary depending on your bank or payment provider.

6. Exchange Policy

     Products eligible for exchange can only be exchanged for:

  • The same product (if damaged or defective)
  • A replacement of the correct item if the wrong product was delivered

     Exchange requests are subject to product availability.

 

7. Order Cancellation

Orders can be cancelled only before they are shipped.

Once the order has been dispatched, cancellation is not possible. Customers may request a return after delivery if the order meets the return eligibility criteria.

8. Return Shipping Charges

  • If the return is due to our mistake (wrong, defective, or damaged product), HouseHub will bear the return shipping cost.
  • If the return is requested for any other eligible reason, return shipping charges may be deducted from the refund amount.

9. Refund Not Applicable

Refunds will not be provided in the following cases:

  • Product is used after delivery.
  • Product is damaged due to customer mishandling.
  • Original packaging or accessories are missing.
  • Return request is made after the eligible return period.
  • The product falls under the non-returnable category.

10. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.

HouseHub Customer Support

Email: vershazen306@gamil.com

Phone: +91-7982811276

Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM

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