Shipping Policy
Effective Date: August 5, 2026
At HouseHub, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, delivery timelines, shipping charges, and other important information related to order fulfillment.
By placing an order with HouseHub, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festivals, promotional events, or high-demand periods, processing times may be slightly longer.
2. Delivery Timeline
Estimated delivery times are:
Metro Cities: 2–5 business days
Other Cities and Towns: 3–7 business days
Remote or Rural Areas: 5–10 business days
Please note that these are estimated delivery times and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.
3. Shipping Charges
Free Shipping on eligible orders above the minimum order value displayed on our website.
A standard shipping fee may apply to orders below the free shipping threshold.
Any applicable shipping charges will be displayed during checkout before payment.
4. Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email or SMS.
A tracking number.
A tracking link to monitor your shipment status.
You can also track your order through your HouseHub account, if applicable.
5. Delivery Attempts
Our courier partners typically make 2–3 delivery attempts.
If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-shipping.
6. Delivery Address
Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.
HouseHub is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
7. Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:
Bad weather
Natural disasters
Public holidays
Transportation disruptions
Government restrictions
High order volumes
Courier partner delays
In such cases, we appreciate your patience and will keep you informed whenever possible.
8. Damaged or Open Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support within 24 hours of the delivery attempt.
We will investigate the issue and provide an appropriate resolution.
9. Partial Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.
You will receive separate tracking details for each shipment, where applicable.
10. Undeliverable Orders
Orders may be returned to HouseHub if:
The delivery address is incorrect.
The customer is unavailable after multiple delivery attempts.
The package is refused by the recipient.
If the order is returned to us, our customer support team will contact you regarding re-delivery or refund eligibility, subject to our Return & Refund Policy.
11. International Shipping
Currently, HouseHub ships only within India, unless otherwise stated on our website.
If international shipping becomes available in the future, the applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.
12. Contact Us
If you have any questions regarding shipping or your order status, please contact us:
HouseHub
Email: vershazen306@gmail.com
Phone: +917982811276
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
Our customer support team will be happy to assist you with any shipping-related query.