Frequently Asked Questions (FAQs)

1. What products are available on HouseHub?

HouseHub offers a wide range of products, including Home Care, Kitchen Essentials, Personal Care, Skin Care, Health & Wellness, Food & Grocery, Food Grains, Beauty, and many other everyday essentials.

2. How can I place an order?

Simply browse your desired products, add them to your cart, proceed to checkout, enter your delivery details, select a payment method, and confirm your order.

3. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD) on eligible orders.

4. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

5. How do I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order through your HouseHub account.

6. What is your return policy?

Eligible products can be returned within 7 days of delivery if they are damaged, defective, or incorrect. Please refer to our Refund & Return Policy for complete details.

7. When will I receive my refund?

Approved refunds are usually processed within 5–7 business days and are credited to your original payment method or registered bank account for COD orders.

8. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available for selected locations and eligible orders.

9. How long does delivery take?

Most orders are delivered within 3–7 business days. Delivery time may vary depending on your location and product availability.

10. What should I do if I receive a damaged or wrong product?

Please contact our customer support within 48 hours of delivery with your Order ID and clear photos of the product. We will assist you with a replacement or refund.

11. Can I change my delivery address after placing an order?

You may request an address change before your order is shipped. Once dispatched, the delivery address cannot be changed.

12. How can I contact HouseHub Customer Support?

You can reach our customer support team via email or phone during our business hours. We are happy to assist you with any questions related to your orders or products.